Stroke 1Stroke 1Stroke 1Page 1Stroke 1Stroke 1Page 1Stroke 1Stroke 1Stroke 1Stroke 1Rectangle 22Path 4Stroke 1Combined ShapeStroke 3Stroke 3Stroke 3Stroke 3ShapeShapeShapeShape
Welcome to Helikon-Tex® Shop - Tactical & Combat Clothing

Terms and conditions

Conditions of Use

Use of the Helikon-Tex® website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

Payments

At Helikon-Tex® your privacy and security are very important to us. The Helikon-Tex® Online Store accepts payments for orders by Visa, MasterCard, Discover, and American Express (all available via PayPal - a payment provider). We do not store any of your credit card information on site. All purchases made with a credit card will be described as charged by “Helikon-Tex” on your bank or credit card statement. Please note that we also accept debit cards. If you have any problems with processing your payment you can contact us and select "Billing" as a subject. Your inquiry will be reviewed and responded to as soon as possible.

PayPal Payments
For your convenience we do accept payments through PayPal. This is an online money transfer service which serves as electronic alternatives to traditional paper methods like checks and money orders. PayPal is one of the world's largest internet payment companies.

PayU Payments
For your convenience we do accept payments through PayU. This is an online money transfer service which serves as electronic alternatives to traditional paper methods like checks and money orders. PayU is one of the Polish largest internet payment companies.

Shipping

We make all attempts to honor the shipping request that you chose at check out, however please note that we have the right to upgrade your shipping service to best benefit you as a customer and us as the seller. If by chance you do not want the upgraded service you need to contact us prior to receiving shipping confirmation from us. To get more information on shipping please check out our shipping policy page.

Sales Tax

We're required by law to collect sales tax for all sales (including shipping) made by persons residing in Poland. The tax is calculated by our system according to the shipping address.

Prices Of Products

Prices include VAT but exclude delivery costs.

Customs Fees and Taxes

The customer is responsible for any duties, taxes and additional fees.

Copyright

All content on this website is the exclusive property of Helikon-Tex® sp. z o.o. Said content includes text, graphics, logos, icons, and images, audio and video clips. Our content is protected by the United States copyright laws and we reserve all rights contained therein.

Indemnification

You agree to indemnify, defend and hold us and our partners, employees, subcontractors, assigns, attorneys, advertisers, product and service providers, and affiliates harmless from any liability, loss, claim and expense, including attorney’s fees, related to your violation of these Terms and conditions or use of the Helikon-Tex® website.

Accuracy

At Helikon-Tex® we try to keep the information on our website as accurate and up to date as possible. There may be errors that may occur and therefore result in inaccurate information being displayed. This may include, but is not limited to product description, price, images, sizing information and availability. Helikon-Tex® is not responsible for any errors or discrepancies displayed on this website. Dimensions, capacities and weights may differ slightly from those given in the description for different products of the same series.

Warranty

Helikon-Tex® offers a 2 year warranty on our products for any defects in materials or workmanship found in any of our products. Please go to your online profile to submit a return request. You may also contact customer service with your warranty issue. If your return is approved we will send you a return label to ship the product back to us. We will inspect product to determine if it meets warranty requirements and if it does we will replace it free of charge including shipping.

Exclusions From Coverage:

  • Products purchased other than from Helikon-Tex
  • Damage from customer modification or tampering
  • Damage resulting from abuse or misuse
  • Product warranty excludes extended wear and tear

Right To Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (Helikon-Tex sp. z o. o., Zachodnia 9 Street, Błonie, 55-330 Miękinia, shop@helikon-tex.com, +48 784 435 534 ) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects Of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

MODEL CANCELLATION FORM

  • To : Helikon-Tex sp. z o. o., ul. Radomska 34, 54-032 Wrocław, POLAND, shop@helikon-tex.com, +48 784 435 534
  • I / We[*] hereby give notice that I / We[*] cancel my/our [*] contract of sale of the following goods
  • [*]/for the supply of the following service[*],
  • Ordered on [*] / received on [*],
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper).
  • Date

[*] Delete as appropriate.

Returns, Refunds and Exchanges

At Helikon-Tex® we are confident in the products we offer, but if you are dissatisfied with your purchase will gladly accept any returns or Exchanges. Items must be received within 30 days from the initial order shipping date. We do not accept any third party returns. All returns will be inspected prior to giving a refund or exchange. The customer is responsible for any and all shipping charges for returns. Refunds will be applied to original credit card used at the time of purchase and no additional fees will be charged for that. If return, refund, or exchange is because of a shipping error please goto our shipping policy for information. Please do not send any items back unless you have filled out a return form, which is available through your online account. You can also contact a company representative and we can assist you with this process. To get more information about how to schedule the pick-up for your package with UPS please visit their help website.

Warranty

Helikon-Tex® offers a 2 year warranty on our products for any defects in materials or workmanship found in any of our products. Please go to your online profile to submit a return request. You may also contact customer service with your warranty issue. If your return is approved we will send you a return label to ship the product back to us. We will inspect product to determine if it meets warranty requirements and if it does we will replace it free of charge including shipping.

Address for Returns and Exchanges :

Helikon-Tex Sp. z o.o.
Zachodnia 9 Street, Błonie
55-330 Miękinia
POLAND

Almost done!

An email with activation link has been sent. Please check your email box and click the link to confirm your subscription.

I got it!

Prawie gotowe!

This email address is already assigned to another user.

OK

Please select your country
and currency.

Confirm the shipping country and the payment currency.