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Welcome to Helikon-Tex® Shop - Tactical & Combat Clothing

Payments & Shipping

Payments

The Helikon-Tex® Online Store accepts payments for orders by Visa, MasterCard, Discover, and American Express (all available via PayPal - a payment provider). We do not store any of your credit card information on site. All purchases made with a credit card will be described as charged by “Helikon-Tex” on your bank or credit card statement. Please note that we also accept debit cards. If you have any problems with processing your payment you can contact us via contact form in contact tab.

PayPal Payments
For your convenience we do accept payments through PayPal. This is an online money transfer service which serves as electronic alternatives to traditional paper methods like checks and money orders. PayPal is one of the world's largest internet payment companies.

Shipping

In order to provide the best possible service to our customers we ship all domestic and international purchases via UPS. For your convenience we do offer express services. Please check the shipping option available to you at the bottom of this page. There may be some options that are not available to your shipping address. The shipping options and prices that are available to you will be determined by your shipping address zip code at checkout or you can estimate shipping costs anytime in your shopping cart. Please note that we try our best to validate the shipping and billing addresses that you provide on our website, however it’s is the customers responsibility for the accuracy of these addresses. You can contact customer support if you have any trouble entering or updating your addresses.

Orders will only be processed and shipped during our operating days and hours during the week excluding weekends and national holidays unless otherwise stated during the checkout process.

We are able to accept orders from customers worldwide. The customer is responsible for any duties, taxes and additional fees. Our on-line store will calculate shipping charges based on the shipping zip code. Your order will be shipped from our Poland location.

Domestic shipping of orders valued at PLN 199 or more is free. European Union-wide shipping of orders valued at $ 199 / € 199 or more is free. Time-limited promotions are exceptions to this rule.

The cost of shipping depends on the country of dispatch and amount of order. You can check it by clicking "Shipping information" on the product page.

Our Products are geared towards law enforcement and military. The customer is responsible for all shipping charges. There may be associated costs due to customs requirements. All associated costs are the responsibility of the customer.

At Helikon-Tex® we strive to provide our customers with a quality product in a timely manner therefore we only sell products that we have in stock. We guarantee that you will get the item you purchased. If we make a mistake packing your order, or the description is materially different than the item you receive, please contact us and we will fix the problem at no additional cost to you. Please note that this guarantee only applies to our errors. It does not apply to items that do not fit your want or needs. If you wish to make a return or exchange your item please see our returns and refunds policy.

Once order has been placed and confirmation that payment has been received your items will be shipped and you will get a tracking number from UPS to track the location of your product. It may take the shipping carrier's servers a few hrs to update for the tracking number to provide any information. Some orders may need to have a “SIGNATURE REQUIRED” upon delivery.

UPS services

The shipping options and prices that are available to you will be determined by your shipping address zip code at checkout or you can estimate shipping costs anytime in your shopping cart.

UPS Standard®

  • European countries
  • Operates Monday-Friday
  • 1-5 Business days

UPS Expedited®

  • Worldwide
  • Operates Monday-Friday
  • 1-5 Business days
You can also check out UPS service guide by clicking the link below:

UPS Service Guide

If you have any questions please contact us via shop@helikon-tex.com or with online form or call us Monday - Friday, 8:30 - 16:30 CET at +48 784 435 534

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